"Service first” is not just a mantra for WisconsinRx/National CooperativeRx, it’s a mandate handed down by the employers and plan sponsors that own and govern us. Our not-for-profit model means that we can look beyond the need for profitability and invest in services that makes our members happy, and improves their bottom line.

Think of it this way: We offer the best of two worlds. We take advantage of the price and network advantages of working with one of the nation’s largest PBMs, but the cooperative offers a level of responsiveness and customer service that comes only from small, boutique PBMs.

Just a few examples:

• Our in-house pharmacists works closely with members on plan design and reporting and analytics, to help them achieve the greatest value possible.
• We offer members the ability to personalize and customize offerings for participants.
• We work with our PBM partner to offer a continuum of clinical programs, from direct to consumer programs aimed at engaging employees to more aggressive programs that have a bigger return on investment.
• Our coalition provides its own team of experts, contracts with outside expertise for specialized services PLUS has a dedicated team from the PBM.