The coalition can provide your participants with open access to pharmacy services, regardless of how they decide to fill their prescriptions. But our state-of-the-art mail order service provided by CVS Caremark makes prescriptions more affordable for our clients and plan participants, increases generic dispensing and formulary compliance, makes refilling prescription more convenient, and optimizes overall use of the prescription benefit.
CVS Caremark is committed to making mail service operations a positive experience for plan participants. Our mail order service provides:
- Convenient, responsive service with a two-day processing turnaround time (for non-exception orders)
- Telephone or Internet refill ordering
- A participant refill reminder program
- Overnight delivery or other special shipping arrangements
- Supportive services for special populations, such as the elderly and the hearing impaired
- Toll-free pharmacist consultation 24 hours a day, 7 days a week
- Participant Counseling Form with all prescriptions
- Single-point-of-contact Customer Care services for both retail and mail service.
- Real-time claims processing
